Shipping policy
At MMG , we strive to provide our customers with a seamless and enjoyable shopping experience. This includes ensuring that your orders are processed and shipped in a timely manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.
Processing Time:
- All orders are processed within 1-4 business days, excluding weekends and holidays.
- During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.
Shipping Methods:
- We offer several shipping options to cater to your needs. The available shipping methods will be displayed at checkout.
- Please note that the estimated delivery time provided at checkout is an estimate and not a guarantee. Actual delivery times may vary depending on your location and other factors beyond our control. Free shipping is available when you spend more than £80 the typical shipment time of 1-4 days.
Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of your order.
- To determine the shipping cost for your order, simply add the desired items to your cart and proceed to checkout. The shipping cost will be displayed before you complete your purchase.
International Shipping:
- We currently offer international shipping to select countries. The available countries will be displayed at checkout.
- Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
- International orders may also be subject to additional processing time for customs clearance, which can cause delays in delivery. We appreciate your understanding in such cases.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
Lost or Damaged Packages:
- In the rare event that your package is lost or damaged during transit, please contact our customer support team within 48 hours of receiving your order. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Returns and Exchanges:
- For information on our returns and exchanges policy, please refer to our Returns and Refunds page.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.